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    PREMIUM MOUNTAIN RENTAL

    4154 Village Green (unit 114)
    Whistler BC, V8E 1H1
    CANADA Open in Googlemaps

    inside CRYSTAL LODGE next to THE OLD SPAGHETTI FACTORY

    Frequently asked questions

    Shipping

    1.1 Is there a shipping cost to have skis delivered?

    Yes, there is $75.00 + tax flat rate shipping fee to have the skis delivered to an address in Canada or the USA.

    1.2 Where can you ship skis?

    We can ship the product to any address in Canada and USA (excluding Alaska, Hawaii, Yukon, Northwest Territories or Nunavut).

    1.3 How long will it be for my order to be delivered?

    Please allow two to three weeks for your order to be delivered.

    1.4 Can I pick-up the order in-store?

    Yes, please unselect the shipping button on the purchase window and the product will be ready for pick-up at our store in 3 days from the purchase date.

    1.5 Can you ship bikes?

    Bikes are available for in-store pick-up only.

    1.6 Can I return a product purchased online?

    Yes, products can be returned within 30 days of the purchase date if they are unused and in the same condition as purchased with proof of purchase. There is no cost for returns in-store

    Please contact us at [email protected] for a return shipping label.  Once the product has been returned in the original condition, we will refund the purchase price less $50.00 for shipping.

    1.7 Didn’t find the answer you are looking for?

    Please call email us at [email protected] or call us at 604.962.9990

    General Information

    2.1 How can I get more information on the product I am interested purchasing?

    Please email us at [email protected] or call us at 604.962.9990.  We are happy to provide additional information on any product including additional images or videos of the product.

    2.2 Are the bindings and DIN set on my skis?

    No, please visit our store or see your local ski tech to have the binding and DIN set correctly.  Refer to our liability disclaimer.

    2.3 Didn’t find the answer you are looking for?

    Please call email us at [email protected] or call us at 604.962.9990